At PTSShop, we strive to ensure you are completely satisfied with your purchase. However, if for any reason you need to return an item, our Refund and Returns Policy is designed to make the process as easy and straightforward as possible.
1. Return Eligibility
We accept returns under the following conditions:
- The item is unused, in its original condition, and in its original packaging.
- The return is made within [2] days from the date of delivery.
- The item is not a final sale or customized product (e.g., personalized items, intimate apparel, opened electronics, etc.).
Note: Some items may be non-returnable due to hygiene reasons or other restrictions. Please refer to the product page or our team for specific exclusions.
2. How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at [email/contact info] within [2] days of receiving your order.
- Provide Details: Include your order number, the items you wish to return, and the reason for the return.
- Return Instructions: Our team will guide you through the return process, including how to ship the item back to us.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. PTSShop is not responsible for lost or damaged return shipments.
4. Refund Process
Once we receive your returned item and it meets our return criteria, we will process your refund:
- Refunds will be issued to the original payment method used during purchase.
- Please allow [10] business days for the refund to be reflected in your account.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item).
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your item is damaged or defective upon arrival:
- Contact our customer service team within [2] days of receiving the item.
- Provide images of the damaged or defective product.
- We will issue a full refund or send a replacement at no extra cost to you.
7. Final Sale Items
Items marked as Final Sale (such as clearance, customized, or personalized products) are not eligible for returns or refunds.
8. Non-Returnable Items
- Items marked as non-returnable on the product page.
- Intimate apparel, opened electronics, and perishable items (if applicable).
- Customized/personalized products.
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team at [email/contact info]. We’re here to help!